![]() That probably sounds about as exciting as washing dishes. In this chapter I hope to get you excited about every conversation being an opportunity to practice the six skills described in the first six chapters of this workbook. Living as Learning: Looking as each day of your life as an opportunity to become a more successful communicator. Making Responding to the First Six Challenges Seeing Every Conversation as an Opportunity to Grow. It’s a wonderful practice.A Workbook & Reader About Cooperative Communication Skills What level do you spend most of your time in? Can you move up a level? This is what’s needed to create workplaces where people experience belonging and connection. I encourage you to begin paying attention to your listening. A whole new world emerges for both of you. The way you know you’ve listened from an emerging future is that you and the other person leave the conversation altered. It’s possible to generate new ideas and find the energy and enthusiasm to bring them into reality. When people align like this, in a safe, optimistic, future-oriented way, great things can be imagined. You are fully focused on helping bring the best possible future into being, and your ego and other barriers are dropped. You move beyond connecting with the person speaking to connecting with the core ideas of the conversation and their potential futures. ![]() Level Four makes for an excellent conversation. In a comic strip, it might be illustrated by two people talking, followed by a light bulb going off simultaneously for both people. Generative Listening is about listening to what's possible - listening from the future that wants to emerge. Level Four Listening: Generative Listening When you listen empathically, you and the speaker both have a better experience. Your responses would be more appropriate because you would be in tune with what’s going on with the people around you. If you practiced Level Three Listening more often, meetings would be more productive because you would hear the facts and the other person's perspectives. ![]() This is why it’s called Empathic Listening. You understand the emotional content of what they are saying. You are willing to be moved, opened, and present to what they are feeling. ![]() When you see the world through the eyes of another person, your heart is open. You can put yourself in their shoes and see things from their perspective. With Level Three Listening, you begin to connect with the speaker on a more emotional level and “read between the lines” to notice what is unspoken. You move beyond factual statements and start to explore nuance, feelings, and emotions related to them. In Level Three Listening, you start to connect with the person you are speaking to, not just the information they share verbally. Level Three Listening: Empathic Listening And you may miss important information that’s not embodied in facts. It’s not a great conversation for the speaker. He wants to understand exactly what happened without stopping to notice that I’m upset. This happens when my husband starts drilling me for facts when I’m upset. You are not paying attention to their feelings or emotions, or any nuances in the conversation. You separate the facts in the conversation from the person you are having the conversation with. Level Two listening is definitely an upgrade from Level One, but it’s mostly intellectual. You come out of the conversation with new data points that challenge some of your old assumptions. Level Two Listening may lead to a good debate, because it challenges what you already thought you knew.
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